CONFLICT MANAGEMENT
Conflict is not a strange thing for people, it is inevitable in a person's day-to-day life. And when they happen we need to resolve and manage them in an effective manner, so we resolve it with conflict management. Conflict management is the practice of being able to identify handle conflicts sensibly, fairly, and efficiently.
STYLES OF CONFLICT MANGEMENT
Conflicts happens and there are some conflicts styles that is generally followed by a conflict manger.
COLLABORATING STYLE
In this style managers become partners or pair up with each other to achieve both of their goals. This is very effective style for complex scenarios. In this needs and wants of both the parties are considered. It is very helpful when you want both the sides to win, everyone leaves happy. This style is time-consuming; deadlines or projects may have to be delayed while solutions are found.
COMPETING STYLE
This approach may be appropriate for emergencies. In this style a conflict manager act in a very assertive way to achieve his or her own goals without seeking to cooperate with other employees. It can resolve disputes quickly, but there is a high chance of morale and productivity being lessened.
AVOIDING STYLE
This is used by the manager when he or she has no chance of winning. This aims to reduce conflict by ignoring it, removing the conflicted parties from the project they are in conflict over, deadlines are pushed, or people are also even reassigned to other departments. If it is used in wrong situations, there are chances that conflicts can become worse. Managers can seem incompetent if they overuse it because employees will think that manger is incapable of handling disagreements.
ACCOMMODATING STYLE
This style is about keeping the peace. It is simply about putting other parties needs before one's own. You allow them to win and get their way. It may seem weak but it can be best way to resolve a small conflict and move on with more important issues. By this style small disagreements can be handled quickly and easily.
COMPROMISING STYLE
This style takes out middle ground by asking both parties to give up few things so that a solution can be agreed upon. This is used when there is lack of time, or when a solution needs to happen, rather than be perfect. Managers who use this technique may burn up their employee's goodwill and be seen as he or she is unable to execute collaboration.
Conflict management and its styles are very useful, depending on the situation. Conflict is an unavoidable reality in the workplace, but smart organizations prepare their management with the proper conflict management skills to handle and resolve workplace conflicts quickly and peacefully.
